Terms & Conditions
Last Revision - 25th of March 2026
Purchases
All purchases made through our website store are subject to these Terms and Conditions. By completing a transaction, you confirm that you have read and agreed to the terms outlined herein.
Products purchased via our website are intended exclusively for desktop use, with the exception of merchandising items (physical products) and expansion packs or add-ons, which are compatible across all supported platforms. Please review product descriptions carefully before completing your purchase.
Prices displayed on the website are inclusive of any applicable taxes unless stated otherwise. We reserve the right to modify pricing, availability, and product specifications at any time without prior notice.
Refunds/Returns policy
Desktop products:
If you are not satisfied with a desktop product purchased directly from our website store, you may submit a refund request within 14 days of the transaction date. This applies to products purchased via one-time payment, and to the initial payment of Rent-To-Own plans only. Products obtained for free and 'Not For Resale' items are excluded.
Refunds for products purchased through third-party vendors must be requested directly from the respective vendor and are subject to that vendor's refund policy.
Mobile purchases:
Refunds for Android and iOS content are handled by the respective marketplace (App Store or Google Play) and must be requested directly from the marketplace provider. Refund eligibility varies by region and platform policy. We recommend initiating any refund request within 24 hours of purchase.
EU Consumer Right of Withdrawal
In accordance with EU Directive 2011/83/EU, consumers in the European Union have the right to withdraw from a purchase of digital content within 14 days, unless digital delivery has already commenced with your prior express consent and acknowledgment that you thereby waive your right of withdrawal.
By proceeding with the download or activation of digital content, you expressly request immediate access and acknowledge that you waive your right of withdrawal once delivery has commenced.
Nothing in these Terms limits or excludes any rights you may have under applicable mandatory consumer protection laws, including EU Directive 2019/770 on contracts for the supply of digital content and digital services.
Rent To Own Plans
Where available, Rent-To-Own plans allow you to access desktop software by paying in monthly instalments, with ownership transferring once all payments are complete.
The following conditions apply to Rent-To-Own plans:
Plans may be paused or resumed at any time via your account settings.
You may complete ownership early by paying the remaining balance at any time.
To cancel a Rent-To-Own plan entirely, please contact our support team.
Payments already made under a Rent-To-Own plan are non-refundable, except as required by applicable law. Only the initial payment is eligible for the standard 14-day refund policy described above.
Coupons and Promotional Codes
Imaginando may issue coupons, discount codes, or promotional offers from time to time. Unless otherwise stated:
Only one coupon or promotional code may be applied per transaction.
Coupons cannot be combined or stacked with other offers, unless explicitly permitted.
In some cases, coupons may be applied during discounted promotions, subject to specific campaign rules or product eligibility.
Coupons are non-transferable, have no cash value, and may be subject to expiration dates or usage limits.
Imaginando reserves the right to modify or cancel any coupon or promotional offer at any time without prior notice.
Data Collection and Usage
When using certain features of our website, you may be asked to provide personal information such as your name and email address. Submission of this data is voluntary, but providing valid contact information allows us to offer effective communication and customer support.
If you create an account on our website, you will be given the option to subscribe to our newsletter during the sign-up process. Newsletter subscription is opt-in only — you will not be added to our mailing list without your explicit consent.
If you subscribe, we will use your email address to inform you of news, product updates, offers, and other communications. You may unsubscribe at any time using the link in the footer of every marketing email we send.
We will never share your personal data with third parties without your explicit permission. For full details on how we collect and process your data, please refer to our Privacy Policy.
Cookies
Our website uses cookies to provide you with an optimal experience, including personalised services and customer support functionality. We also use third-party analytics tools (such as Facebook Pixel) to analyse site usage and the performance of promotional campaigns.
When you first visit our website, you will be presented with a cookie consent notice. You may choose to accept or decline non-essential cookies at that point. You may also update your cookie preferences at any time via the cookie settings panel available on our website.
If you do not wish to accept non-essential cookies, you may manage your preferences using our cookie settings panel.
Licence & Permitted Use
By downloading and/or installing any of our software, you are granted a personal, non-exclusive, non-transferable licence to use the software for your own personal or professional use on the number of devices permitted by the applicable product licence.
Reproduction, modification, reverse engineering, redistribution, resale, or any other unauthorised use of the software, in whole or in part, is expressly prohibited.
Limitation of Liability & Disclaimer of Warranties
No Warranty - The software is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, or accuracy. We do not guarantee that the software will be error-free, uninterrupted, or secure.
Nothing in this section excludes or limits any warranties or rights that cannot lawfully be excluded or limited under applicable consumer protection law, including EU Directive 2019/770.
Limitation of Liability - To the fullest extent permitted by law, in no event shall the company, its affiliates, directors, employees, or agents be liable to you or any third party for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with the use of or inability to use the software, whether based on warranty, contract, tort, or any other legal theory, even if the company has been advised of the possibility of such damages. This includes but is not limited to: Loss of revenue, profits, data, business, or goodwill; Downtime or interruption in use; Software malfunctions, errors, or omissions in the software functionality; Any failure of the software to operate as expected or required.
No Indemnification - The company shall not be responsible for or obligated to indemnify or hold harmless any user from any claims, liabilities, damages, or losses (including legal fees) arising from the use of the software, including any software malfunctions, errors, or omissions. By using the software, you expressly acknowledge that you assume all risks associated with its use and release the company from any liability.
Limitation of Remedies - If the software malfunctions or fails to operate as expected, your sole and exclusive remedy shall be to discontinue use of the software. The company’s total cumulative liability for any claims related to the software or these terms will not exceed the amount you paid for the software (if applicable).
Jurisdictional Limits on Exclusions - Some jurisdictions may not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, the company's liability shall be limited to the extent permitted by law.
Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be published on this page with an updated revision date.
Your continued use of our website or software following any changes constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.
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